You are now able to book, check, change or cancel appointments 24/7 with our NEW automated telephone line. You no longer need to wait for the surgery to open or to talk to a receptionist in order to manage your appointments – you simply need your date of birth and your current telephone number to use the system. Please telephone 0191 4885555 and listen to the options.
We offer considerably more pre-book appointments with a smaller number of “on the day” appointments. We will no longer be releasing appointments every morning but will have appointments available to book in advance.
If you have an urgent medical problem but all the appointments for a particular day are filled, please tell the receptionist. You will be given an urgent appointment however this will be an estimated time only and you may have to sit and wait. As such there is no flexibility over appointment time or choice of GP for urgent appointments due to NHS pressures. These appointments are specifically to address the urgent medical problem within an already full surgery. All patients who need to be seen URGENTLY will be offered an estimated appointment time however we are not a Walk-in Centre and we do not always have medically trained staff on the premises.
Same day help for your poorly child If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you, and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here
PLEASE NOTE THAT WE DO NOT HAVE A DUTY DOCTOR AVAILABLE AFTER 6.00 P.M. APPOINTMENTS BETWEEN 6.00 P.M. AND 7.30 P.M. ARE FOR ROUTINE, PRE-BOOKABLE APPOINTMENTS.
IF YOU REQUIRE MEDICAL ASSISTANCE AND IT IS A LIFE THREATENING EMERGENCY PLEASE CALL 999
IF YOU NEED MEDICAL HELP BUT IT IS NOT AN EMERGENCY, CALL 111. CALLS TO NHS 111 ARE FREE FROM LANDLINES AND MOBILES AND NHS 111 IS AVAILABLE 24/7, EVERY DAY OF THE YEAR
Some minor illnesses do not need to be seen by a doctor or nurse. Details of these can be found on our website under the heading of “Medicine at Home”.
The local pharmacists can also help with ailments, bites and stings.
We have a team of highly skilled nurses. They will be dealing with:-
- blood test
- blood pressure review
- cervical screening
- ear wax/syringing
- travel injections/advice
- health checks
- ear infection (adults)
- smoking advice
- cough/cold/sore throat
- minor injuries
- IHD review
- COPD review
- asthma review
To ensure our appointment system runs smoothly our highly trained reception team will need to ask some questions to ensure you are seen by the most appropriate clinician.
We are all governed by strict confidentiality and information governance rules and all information given to anyone within the surgery is dealt with in a professional, confidential manner.
There are certain issues which can be dealt with more appropriately by telephone, for example medication queries and reviews. The receptionist will let you know if this is the case.
Patients who run out of medication when the prescription line is closed may be issued a 7 day supply at the discretion of the doctor on call.
Appointments can be made via internet appointment booking system, telephone or by calling in at the reception desk. To use the internet appointment booking facility please register on http://www.patient.co.uk. If you have any queries regarding this please contact our reception staff.