Following government guidance and for your safety during the pandemic we have changed our appointment system. Do not come to the surgery unless you are invited to do so by a doctor or nurse. Our receptionists will ask you for your symptoms in order to direct you to the most appropriate health care professional to help you. This is on advice from the GP’s and most GP surgeries are using these guidelines. Please do not argue, be rude or abusive to our staff. We record all calls and have the ability to listen back to calls. Any abuse will not be tolerated and we will take appropriate action.
If you have an urgent medical problem but all the appointments for a particular day are filled, please tell the receptionist. You will be given an urgent telephone appointment however this will be an estimated time only. As such there is no flexibility over telephone appointment time or choice of GP for urgent appointments due to NHS pressures. These appointments are specifically to address the urgent medical problem. All patients who need to be seen URGENTLY will be offered an estimated telephone appointment time and will be asked to attend the surgery by the clinician if felt necessary.
Same day help for your poorly child If your child has become unwell in the last few days and you would like urgent advice then please contact the surgery and we will arrange for a clinician to speak to you, and if necessary to see your child, today – this could save you an unnecessary trip to A+E or a Walk-in Centre. Can we also make you aware of the Little Orange Book, which provides expert help for parents and carers on how to manage common problems in babies and small children – ask your GP for a copy, or view it online here
IF YOU REQUIRE MEDICAL ASSISTANCE AND IT IS A LIFE THREATENING EMERGENCY PLEASE CALL 999
IF YOU NEED MEDICAL HELP BUT IT IS NOT AN EMERGENCY, CALL 111. CALLS TO NHS 111 ARE FREE FROM LANDLINES AND MOBILES AND NHS 111 IS AVAILABLE 24/7, EVERY DAY OF THE YEAR
Some minor illnesses do not need to be seen by a doctor or nurse. Details of these can be found on our website under the heading of “Medicine at Home”.
The local pharmacists can also help with ailments, bites and stings.
We have a team of highly skilled nurses. They will be dealing with:-
- blood test
- blood pressure review
- cervical screening
- ear wax/syringing
- travel injections/advice
- health checks
- ear infection (adults)
- smoking advice
- cough/cold/sore throat
- minor injuries
- IHD review
- COPD review
- asthma review
To ensure our appointment system runs smoothly our highly trained reception team will need to ask some questions to ensure you are seen by the most appropriate clinician.
We are all governed by strict confidentiality and information governance rules and all information given to anyone within the surgery is dealt with in a professional, confidential manner.
There are certain issues which can be dealt with more appropriately by telephone, for example medication queries and reviews. The receptionist will let you know if this is the case.
Patients who run out of medication when the prescription line is closed may be issued a 7 day supply at the discretion of the doctor on call.
Appointments can be made via internet appointment booking system, telephone or by calling in at the reception desk. To use the internet appointment booking facility please register on http://www.patient.co.uk. If you have any queries regarding this please contact our reception staff.