THE WHICKHAM PRACTICE
We request that all patients attending the surgery for any reason wear a face covering. This is because some people carry the Covid virus and do not have symptoms. We need to protect you, our staff and other patients. We are not able to provide you with a surgical mask as we require all our supplies for use by clinical staff. We may need to defer your appointment if you attend the surgery without a face covering.
GP’s are unfortunately not in a position to provide individual risk assessments or letters for patients who feel they should be exempt from wearing a face covering. Government advice on the use of face coverings can be found on the link below.
Thank you for your co operation.
Please do NOT telephone the surgery to ask whether you or family have to self isolate . Follow the Government guidelines. You are blocking our telephone and preventing ill patients from contacting us.
Do NOT come to the surgery unless you have been invited to by a doctor . From Tuesday 24th March you will not be able to walk into the surgery.
Do not telephone for a fit note for coronavirus related illness. We are following Governmental guidelines and not issuing them. For now you do not need fit note for this or any other illness until you have been off work for 14 days.
We will not tolerate verbal abuse or rudeness to our staff. Your call is being recorded.
Keeping Well at Home
What is Keeping Well at Home?
It is more important than ever before that older people maintain their physical health. Nearly one-third of over 65s do not have access to the Internet, which means they cannot take part in those classes. Gateshead Older People’s Assembly has teamed up with Tyne & Wear Local TV to offer daily evidence-based exercise classes which will be accessible to everyone with a television. While Keeping Well at Home classes are targeted at over 65s, we’re sure they’ll be beneficial to people of all ages.
With the current coronavirus situation, please do not come to the surgery unless a GP has advised.
We have had to alter our appointment system because of the Covid-19 Pandemic.
GPs are speaking to patients first to avoid spread of the virus. If patients need to be seen they will be invited to the surgery at an allotted protected time. We are sorry that at the moment the telephone lines are very busy but anticipate that this will improve over the next few days.
If you were planning to discuss an urgent medical problem, were worried that you may have cancer, or wanted to discuss a serious mental health problem then please contact the surgery to book an appointment. For all other non-urgent matters we ask that you bear with us and please either defer your appointment or consider using the online consultation facility if you feel you have a non-urgent problem that cannot wait.
Please remember if you are unwell with a significant illness, such as finding a breast lump or developing chest pain you should still ask for help. Please don’t ignore important symptoms and telephone the surgery.
We are continuing to provide vital services such as childhood immunisations, certain injections and important blood tests. These will be done at a certain protected time, when there are no unwell patients in the surgery. Please bear with us if the time is not exactly convenient for you. This is for your safety.
Guidelines suggest that we do not accept paper prescription requests. We are sorry for any inconvenience but this is to prevent spread of the virus which can live on paper surfaces. Please order online or via the prescription line. We are trying to provide more staff for this service.
Please keep up to date with the Government Guidelines https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
We understand how worried people are and do not want to cause more stress or anxiety but these measures are taken to protect our community and our staff and stop any unnecessary spread of infection while still being able to support people who need our care.
GENERAL ADVICE REGARDING CORONAVIRUS
HOW TO RECEIVE HEALTHCARE DURING THE CORONAVIRUS OUTBREAK.
ADVICE FOR PARENTS DURING CORONAVIRUS
Please click on link below
Advice for parents during coronavirus
Please click the link below for advice regarding long term conditions.
We are seeing an increase in the requests for holiday cancellation forms to be completed by the GP. The Royal College of General Practitioners, have given the following advice.
“Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign Office and Public Health England, not letters from GPs’. It is not a good use of GPs’ time to be writing letters for patients who are not ill but have plans to travel and GPs’ will always base their decisions on official advice.
Patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of Covid-19 but this is not the same as being unable to travel due to existing illness, and should not become the GPs’ responsibility to give patients advice about where not to travel. We want to concentrate our efforts on looking after those of you that are unwell, not writing letters or completing forms. Please do be aware that this is not NHS work.
If you require general information on coronavirus please click on the link below: https://www.nhs.uk/
WELCOME TO THE WHICKHAM PRACTICE
Here is a video about our new eConsult service.
12/03/2019 Recording of Phone Calls
Please be aware that for training and quality purposes all telephone calls both incoming and outgoing from the practice are recorded.
Mission Statement – The Whickham Practice
We aim to provide high quality health services that balance continuity of care with good access and resources responsive to patient needs in a caring environment.
PRACTICE TRAINING DATES
The surgery will be closed from 12.30pm on the following dates. This is to carry out important training for all practice staff and is a District wide initiative which has been arranged by Newcastle Gateshead Clinical Commissioning Group. In an emergency during these times please telephone 0191 4885555 and listen to the message.
Thursday 24th September 2020
Tuesday 13th October 2020
Tuesday 10th November 2020
Wednesday 17th March 2021
INFORMATION FOR Dr Andrew Porter’s patients
Named GP for all Patients
All of our patients are allocated a named, accountable GP when they register with the practice. If you are unsure of your named GP please ask at your next appointment or contact one of our receptionists.