We are aware of concerns and questions being raised within the local community regarding the ongoing retaining wall works adjacent to the Practice site on Whickham Front Street and subsequent letters sent to the residents of Chase Court.
Specifically, reports have reached us that some residents believe that The Whickham Practice has refused to pay for these works, thereby passing a substantial bill onto the residents of the retirement flats at Chase Court.
We would like to clarify that The Whickham Practice is a tenant of the building and has had no involvement in any decisions relating to these works, their management, or the allocation of any associated costs.
The Practice does not own the building or the surrounding land and was not consulted regarding any arrangements that may have been made in relation to funding or contributions towards the works.
As a GP Practice, our role is solely to provide healthcare services from the premises. We are unable to comment on matters relating to property ownership, maintenance responsibilities or any decisions made by the relevant property management organisations.
Anyone wishing to raise concerns, make enquiries or submit a complaint regarding the retaining wall works should contact NHS Property Services directly:
📞 0808 196 2045
📧 customer.service@property.nhs.uk
We kindly ask that Practice staff are not approached regarding this matter as they are unable to provide any further information.
Thank you for your understanding.
The Partners
The Whickham Practice