The Whickham Practice Patient Forum
Member of the National Association for Patient Participation
The Whickham Practice Patient Forum was established in 2009 to represent the views of patients who are users of our services. The forum meets at 6.30 p.m. for approximately one hour on the first Wednesday of each month. The group is chaired by a patient of the practice and the objectives which have been agreed by the group are:
- To provide a link between our patients and the practice
- To represent the interests of patients
- To help the practice meet patient needs
- To provide a forum to pool ideas for practice improvements
- To develop new services from a patient perspective and discuss proposed changes to the way the practice operates
Our patient population is higher than the national average for the number of patients over the age of 65. We are very keen to ensure that the group is truly representative of patients who are registered with the practice and we now have a group that represents the majority of our registered patients and practice profile.
We welcome new members and we have previously displayed posters about the group not only in the surgery but also the library, the community centre and the local comprehensive school and we directly contacted patients who we felt would represent the views of the local community. We have also advertised events in the local magazines and newsletters and have invited patients who have attended to join our group. Patients who expressed an interest in the services the practice provided during attendance at the surgery were also invited to join the Forum. In addition we actively sought representation from younger people by visiting local schools and sent a representative to the mother and baby clinic to ask for support. We also have information about the patient forum on our telephone system, our website, our Facebook page and the TV display in our reception area.
If you would like to join our group please contact Julie Spence, Assistant Practice Manager.
We hope that you have found this information useful, if you have any issues that you would like to raise with the Patient Forum please leave a comment in our Comments Box in the Health Information area in Reception. Our Patient Forum review comments on a regular basis.
This year our group has
- facilitated the replacement of manual doors at the entrance of the surgery with automatic doors to give ease of access to patients.
- compiled a leaflet of activities and groups within the local community which is available for all to view by requesting at reception or clicking on this link Patient booklet latest version Dec 14
- suggested additions for this website.
- Our patient champions have organised a coffee morning and are looking to recruit more members and develop activities in the future.
- Our group has continued to attempt to improve access to the practice by encouraging patients to only use the car park if they have an appointment. Further information has been displayed on the television in reception. Patients should not park on the double red lines as this prevents access by emergency ambulance, fire and other services and wheelchair access.